Terms & Conditions
Virtual Connect Lab Tech Private Limited
Welcome to VC Lab Tech. These Terms & Conditions (“Terms”) govern your access to and use of the website https://vclabtech.com (“Website”) and the services offered by Virtual Connect Lab Tech Private Limited (“VC Lab Tech”, “Company”, “we”, “us”, or “our”), a company registered in India with its registered office at 165/150 Eidgah, Near Timber Street, Chakrata Road, Dehradun, Uttarakhand 248001.
By accessing or using our Website, submitting an enquiry, applying for a role or project, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.
1. About Our Services
VC Lab Tech provides:
- Business Process Outsourcing (BPO): remote operational teams for customer support, finance, payroll, data entry, HR, and related back-office and front-office functions;
- Talent Outsourcing & Contributor Engagement: sourcing, recruitment support, and deployment of trained remote professionals, freelancers, and contributors across various domains, including AI data collection, annotation, transcription, translation, and content review projects;
- Digital Growth Services: website design and development, website strategy and optimization, SEO, performance marketing and paid advertising, social media marketing, content strategy, and video marketing.
Descriptions of services on the Website are for general information only and do not constitute a binding offer. Specific services, deliverables, timelines, and fees are defined in individual proposals, statements of work, or service agreements executed between VC Lab Tech and the client.
2. Eligibility
3. Terms for Clients
3.1 Engagement. All client engagements are governed by a separate written agreement, proposal, or statement of work (“Service Agreement”). In case of conflict between these Terms and a Service Agreement, the Service Agreement prevails for that engagement.
3.2 Client Responsibilities. Clients agree to provide accurate information, timely access to required materials, accounts, and approvals, and to cooperate reasonably so that services can be delivered as agreed. Delays caused by the client may affect timelines and deliverables.
3.3 Fees and Payment. Fees, billing cycles, and payment terms are specified in the applicable Service Agreement or invoice. Unless otherwise agreed in writing: invoices are payable within the period stated on the invoice; late payments may result in suspension of services; and all fees are exclusive of applicable taxes (including GST), which will be charged as required by law.
3.4 Refunds and Cancellations. Unless expressly stated in a Service Agreement, fees paid for services already rendered, work commenced, or third-party costs incurred (such as advertising spend, software, or licenses) are non-refundable. Either party may terminate an engagement in accordance with the notice terms of the applicable Service Agreement.
3.5 No Guarantee of Specific Results. Digital marketing, SEO, advertising, and growth services depend on factors outside our control, including search engine algorithms, advertising platform policies, market conditions, and client cooperation. While we apply professional skill and data-driven strategies, we do not guarantee specific rankings, traffic levels, lead volumes, revenue outcomes, or other results unless expressly stated in writing.
3.6 Third-Party Platforms. Services may involve third-party platforms and tools (such as Google, Meta, hosting providers, CRMs, or analytics tools). Your use of those platforms is subject to their own terms, and we are not responsible for changes, outages, or decisions made by third-party platforms.
4. Terms for Candidates, Contributors, and Job Seekers
4.1 No Guarantee of Placement. Submitting an application, registering interest, or participating in a screening or training process does not guarantee employment, project allocation, or income. Opportunities depend on client requirements, project availability, and eligibility criteria.
4.2 No Recruitment Fees. VC Lab Tech does not charge candidates or contributors any fee for job applications, placement, or access to work opportunities. If anyone requests payment in exchange for a job or project with VC Lab Tech, it is fraudulent — please report it immediately to compliance@vclabtech.com.
4.3 Accurate Information. Candidates and contributors must provide truthful, accurate, and complete information during application, onboarding, and project participation. Misrepresentation of identity, qualifications, experience, or eligibility may result in rejection, removal from projects, withholding of engagement, or legal action where applicable.
4.4 Voluntary Participation. All participation in projects is voluntary. Project requirements, payment terms, and expectations will be communicated before work begins. Contributors engaged on projects are bound by the applicable project agreements, client guidelines, confidentiality obligations, and the Company’s Code of Conduct and Compliance Policy.
4.5 Independent Engagement. Unless expressly stated in a written employment contract, engagement as a contributor or freelancer does not create an employer-employee relationship with VC Lab Tech or its clients.
5. Official Communication and Fraud Warning
All official communication from VC Lab Tech is made only through the contact details published on this Website, including our official email addresses (ending in @vclabtech.com), phone numbers, and authorized representatives.
We are not responsible for communications, offers, or requests for money made by unauthorized persons impersonating the Company. If you receive a suspicious communication claiming to be from VC Lab Tech, please verify it by contacting us directly at info@vclabtech.com before acting on it.
6. Acceptable Use of the Website
You agree not to:
- use the Website for any unlawful, fraudulent, or harmful purpose;
- attempt to gain unauthorized access to the Website, its servers, or connected systems;
- introduce viruses, malware, or other harmful code;
- scrape, copy, or republish Website content without written permission;
- impersonate the Company, its employees, or other users;
- submit false, misleading, or infringing content through our forms.
We may restrict or terminate access to the Website for any user who violates these Terms.
7. Intellectual Property
7.1 Our Content. All content on this Website — including text, graphics, logos, brand assets, design, and layout — is the property of Virtual Connect Lab Tech Private Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Website content without our prior written consent.
7.2 Client Deliverables. Ownership of work products created for clients (such as websites, content, or creative assets) is governed by the applicable Service Agreement. Unless otherwise agreed, deliverables transfer to the client upon full payment, while VC Lab Tech retains the right to use pre-existing tools, frameworks, know-how, and methodologies.
7.3 Portfolio Use. Unless a client instructs otherwise in writing, VC Lab Tech may reference completed work and non-confidential results in its portfolio and marketing materials.
8. Confidentiality and Data Protection
We handle personal data in accordance with our Privacy Policy and applicable data protection laws, including the (Indian) Digital Personal Data Protection Act, 2023 where applicable.
All parties engaging with VC Lab Tech — clients, candidates, contributors, and vendors — agree to protect confidential information shared during any engagement, including client project data, business information, pricing, and personal data, and to use it only for authorized purposes. Detailed obligations are set out in our Code of Conduct and Compliance Policy and in individual agreements.
9. Ethical Standards
VC Lab Tech operates under a Code of Conduct and Compliance Policy covering anti-corruption, bribery prevention, anti-money laundering, fair competition, modern slavery prevention, non-discrimination, and responsible contributor engagement. We reserve the right to refuse, suspend, or terminate any engagement — with clients, candidates, contributors, or vendors — involved in unlawful, fraudulent, or unethical conduct.
Concerns may be reported in good faith to our compliance contact at compliance@vclabtech.com. We do not tolerate retaliation against good-faith reporters.
10. Third-Party Links
The Website may contain links to third-party websites or services. These links are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of third-party websites.
11. Disclaimers
The Website and its content are provided on an “as is” and “as available” basis. While we strive to keep information accurate and up to date, we make no warranties, express or implied, regarding the completeness, accuracy, reliability, or availability of the Website or its content. Statistics, case studies, and testimonials on the Website reflect specific engagements and do not guarantee similar outcomes for every client.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- VC Lab Tech shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or in connection with the use of the Website or services;
- our total aggregate liability for any claim arising out of a service engagement shall not exceed the fees paid by the client to VC Lab Tech for the specific service giving rise to the claim during the three (3) months preceding the claim;
- nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud or willful misconduct.
13. Indemnification
You agree to indemnify and hold harmless VC Lab Tech, its directors, employees, and representatives from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website, violation of applicable law, or infringement of any third-party rights.
14. Suspension and Termination
We may suspend or terminate your access to the Website or services, without liability, if you breach these Terms, engage in fraudulent or unlawful conduct, or where required by law or client instruction. Provisions relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, law, or compliance requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Website or services after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Subject to any dispute resolution terms in an applicable Service Agreement, the courts at Dehradun, Uttarakhand, India shall have exclusive jurisdiction over any dispute arising out of these Terms or the use of this Website.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact Us
For any questions about these Terms, please contact:
Virtual Connect Lab Tech Private Limited
165/150 Eidgah, Near Timber Street, Chakrata Road, Dehradun, Uttarakhand 248001, India
Email: info@vclabtech.com
Phone: +91 9277228631 | +1 (828) 807 8453
Compliance: compliance@vclabtech.com
